Frequently asked questions

Businesses only: holders of an Air Operator Certificate (operators) and industry partners. An organization can be both — capabilities are flags, not either/or.

Create an account with your work e-mail, verify the address, then complete organization onboarding: company details, insurance, references and documents. Our team reviews the application and approves access.

Yes. Organization admins invite colleagues from the Team page. An invite link is personal — it only works for the address it was issued to — and roles are admin or member.

That your organization's documents are on file, legible and appear to belong to you — and that you therefore have access to the marketplace. Nothing more. The platform is a gatekeeper, not a regulator.

No, never. We confirm documents exist — we do not represent that a certificate is valid, covers a given operation, or will be accepted by any authority. That assessment is always made between the parties, and the lessee's authority always approves a wet lease.

You can reopen it as a draft — your data and documents are kept — fix what was missing and resubmit.

Fleet → Add aircraft. Enter the registration and the registry lookup prefills type and details — review before saving; fetched data is never treated as verified.

A period when an aircraft is available for lease: dates, base (fixed ICAO or flexible within an operating area of countries), minimum contract length, MGBH requirement and optional price indication.

Availability is perishable. Windows not confirmed within their interval are flagged as stale to counterparties and score lower in matching — never silently trusted.

A commitment that the aircraft can be operating within a chosen window (3/6/12/24/48/72 hours) — built for AOG situations. You can also mark that an AOG premium applies.

No. Show a rate range (e.g. 4 800–5 600 USD/BH), or choose “Price on request” to hide figures entirely. Indications are only ever shown to approved counterparties.

Wet (full ACMI), damp (wet with the lessee's cabin crew) and dry (aircraft only).

Requests → New request → Create draft → Publish. You can leave every field empty; the request gets a suggested title. Dates, passenger count, cargo capacity and other details are optional. Add or edit them when known.

Marking a request AOG broadcasts it immediately to approved suppliers, badges it red on the board, and adds an AOG-readiness dimension to matching. The needed-within window (3–72h) is optional; if omitted, suppliers are asked to confirm timing.

Public requests are visible to approved organizations only. Operators who have engaged (offered or messaged) keep access after it closes.

Capacity, operating dates, a positive price with currency and basis, and offer validity make offers comparable. Cost items, payment terms and additional commercial details are optional.

Yes. Specify capacity, operating dates, a positive price, currency, price basis and validity. You can save an incomplete draft or Express interest without a price. Cost items remain optional, including an Ancillary costs excluded option. Unspecified costs do not imply inclusion.

Suppliers enter their own prices and select the price basis. For block-hour offers, the comparison can show an indicative rate × MGBH × months total, clearly labeled as an illustration. It is not a computed quote. Compare the basis, dates and scope as well as the amount.

Discuss changes in Messages. The supplier chooses Replace offer, updates the terms and submits. The previous offer becomes inactive and remains in history. The requester reviews the replacement and selects the supplier. Contract signing is a separate step.

From a match you can invite that operator directly. They quote — or decline with a stated reason (no availability / period / other) so you can move on.

Your request is scored against open availability across transparent dimensions — availability, compliance, operational fit, commercial, positioning, track record (and AOG readiness for AOG requests). Every score comes with its reasons, hard exclusions and risk flags — never a bare number.

Hard requirements: dates not covered, insufficient capacity, outside the operator's declared area, below their minimum contract or MGBH, or a wet/dry lease-type mismatch. Exclusions are listed with the reason.

The request is awarded, other active offers are declined, and a deal opens between the two parties with a stage pipeline: Agreed → Documents exchanged → Contract signed → Authority approval → Operating → Completed.

No — stages are self-reported by the parties for their own pipeline. Contract signature and authority approval happen between you, off-platform.

Per-deal document sharing: share selected documents (AOC, insurance…) with your counterparty, revoke at will. States are shared / not shared only — the review is yours to make. The platform provides the room, not the judgment.

Mutual, self-declared connections between organizations. Trusted counterparties get a track-record boost in your matching and a Trusted chip on matches and offers — it is not a platform judgment about either party.

Third-party attestations, displayed as provided: IOSA is IATA's operational safety audit, SARPcheck an ICAO-SARPs compliance audit. They are their auditors' statements, not the platform's.

Yes — My profile → Appearance: four styles (Workspace is the default), with dark/light support where available, saved to your profile across devices.

Everything important lands in the bell: offers, counters, invitations, deal stages, shared documents, team events. Most also go out by e-mail.

No. ADS-B positions are informational only — availability is what you declare, never derived from tracking.